Frequently Asked Questions

Follow these simple steps below:

1. Add to Cart
   To add an item to your shopping cart, click on the product page.
2. Review Shopping Cart
   After you have finished shopping, click at the top of the page. To see what you have ordered, click  at the bottom right-hand corner.
3. Apply for a Discount Coupon
   If you have a discount coupon, make sure you enter the coupon code in the box displayed on the Cart Page and click Apply!
   
4. Proceed to the Checkout
   When you are ready to place your order, click located on your shopping cart page.
5. Account Login
   
   • Registered Customers: Log into your account using the email address you used to create it. If this email address is no longer valid, please contact us to update your account details or simply create a new account.
   • New Customers: New customers will need to create an account, or click on Guest Checkout.
6. Enter a Shipping Address
   Enter your Shipping Address in the space provided.
7. Enter a Billing Address
   If your billing address is not your shipping address, click the box "Check if Shipping and Billing Address are different.” Enter your billing address and then click
8. Payment Information
   Select your method of payment.
9. Submit Order
   
   • Click “Pay Now” and make payment to complete your order.
   • An Order Confirmation will appear on your screen with your invoice number.
   • A copy of your order and invoice will automatically be sent to your registered email address.
10. Check Your Order Status
    If you would like to review your order, click orders on the top right-hand corner of the screen to view your previous orders.

There are various options available to you based on your location. If you reside within India, those options are:

• UPI
• BharatQR
• All major debit and credit cards viz. Visa, Mastercard, American Express and RuPay
• 50+ Netbanking Options including SBI, ICICI Bank, HDFC Bank, Axis Bank, Kotak Bank and Yes Bank.
• Popular online wallets like Mobikwik, Freecharge, Ola Money, PhonePe, Paytm, G Pay
• Pay Later Options

For orders made outside of India, payment can be made using your PayPal account. PayPal supports all major credit and debit cards prevalent in your country. Kindly visit the PayPal website for more details, and to create your account if you do not have one.

The website has two language options:

1. English
2. Hindi

You will get this error when you try to place an international order in Indian Rupee (INR). The default currency for all international orders (made outside of India and Nepal) is US dollars.

You will get this error in one of the following cases:

Case 1

You reside in India or Nepal and are trying to place an order to be delivered outside India or Nepal.

Solution

Download the JKP Literature Android app.

Change the currency to US dollars (this currency switching option is not available on the website) and create the order normally.

If you don’t have android phone please feel free to contact us, we will change your currency in our system.

Case 2

You are using the JKP Literature Android app and your currency is set as Indian Rupee (INR) and you are trying to place an international order (outside of India and Nepal).

Solution

Change the currency to US dollars.

Case 3

Your shipping address is outside India or Nepal and your computer or phone's IP address detected by our system is inside India or Nepal.

Solution

1. Check your IP address and make sure it matches your country.
   If you don’t know to check/change IP address please feel free to contact us, we will fix your currency in our system.
2. Or download the JKP Literature Android app, change the preferred currency to US dollars (this currency switching option is not available on the website) and create the order normally.

How do I switch between currencies using the JKP Literature Android App?

1. Click on the Profile Icon in the header.
2. Select Currency Option.