Return & Cancellation Policy
We have a 7-day replacement only policy, which means you have 7 days after receiving your item to request a replacement, in an unlikely event of damaged, defective or different/wrong item delivered to you. To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
To start a return, you can contact us along with the photograph(s). Failure to provide photographic evidence may result in the request for a replacement being denied. We will notify you once we’ve inspected your return, and let you know if the refund was approved or not. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. We will notify you once we’ve received your return, and a replacement of your order will be sent at RGPS's expense to you. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question.
In the event a customer's order lodged cannot be shipped, Radha Govind Prachar Samagri (RGPS) will cancel the order.
RGPS reserves the right to cancel an order for one or both of the following reasons:
- The ordered item is found to be out of stock.
- The customers specified address on the Order Information Form is not serviceable.
RGPS reserves the right to cancel an order post shipment for one or more of the following reasons:
- The ordered item could not be delivered to the customer.
- The ordered item on arrival to the customer was found to be defective, and a replacement is not available.
- The shipping address details on the Order Information Form were found to be untraceable, inaccurate or incomplete.
- The ordered item was damaged in transit to the customer and a replacement item is not available.
RGPS shall inform the customer via their registered email stating the reason(s) for the cancellation of their order. The customer will be invited to place another order of the same monetary value on www.jkpliterature.org.in. Should the customer decline via return email, RGPS shall refund the customer the original amount within 7-10 days of receiving verification.